Refund Policy

## Return & Refund Policy

 

**Last Updated: 16th May 2025

 

At Marswalk Store (“we,” “our,” “us”), we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

 

### 1. Returns

 

* You have 7 days to return an item from the date you received it.

* To be eligible for a return, the item must be:

 

  * Unused and in the same condition that you received it.

  * In its original packaging.

  * Accompanied by the receipt or proof of purchase.

 

### 2. Non-Returnable Items

 

* Certain items are non-returnable, including:

 

  * Samples.

  * Custom-made products.

  * Special craft.

 

### 3. Refunds

 

* Once we receive your returned item, we will inspect it and notify you of the status of your refund.

*If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7business days, minus any applicable shipping charges and reverse charges if incurred.

 

### 4. Late or Missing Refunds

 

* If you haven’t received a refund yet, first check your bank account.

* Contact your credit card company, as processing times can vary.

* If you still have not received your refund, please contact us at zebrafootwears@gmail.com/ +91 740 909 9777.

 

### 5. Exchanges

 

* We only replace items if they are defective or damaged.

* If you need to exchange an item, contact us at zebrafootwears@gmail.com/ +91 740 909 9777 .

 

### 6. Shipping for Returns

 

* You will be responsible for paying for your own shipping costs for returning your item.

* Shipping costs are non-refundable.

* If you receive a refund, the cost of return shipping will be deducted from your refund.

 

### 7. Contact Us

 

If you have any questions about our Return & Refund Policy, please contact us at \zebrafootwears@gmail.com/ +91 740 909 9777.

 

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By making a purchase, you agree to our Return & Refund Policy.